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W A R R A N T Y S U P P O R T S
Terms/conditions for New Computer Set
A five years warranty policy includes 1 year warranty for hardware and 5 years for servicing (from date of purchase), during which time replacements and servicing are free.
Software, CPU fan, power supply, keyboard, mouse, glass filter, speaker or any other products without a warranty sticker from V-Tech Computer are excluded under these terms and conditions.
During the first 6 months after you purchase a product from us we will fix problems at your premises (within Phnom Penh only). After this you will need to bring your computer to our shop.
UPS - The 2 year warranty policy covers UPS. Cooler fans are excluded.
CPU - The 3 year warranty policy covers CPUs. The warranty is invalid if the pin is damaged.
Mainboard - The 3 year warranty policy covers Intel mainboard and the 1 year warranty policy covers Gigabyte mainboard. Batteries and condensers are excluded.
The 1 year warranty policy covers the following products:
Hard disk
Monitor/LCD monitor
RAM
Network Cards
VGA card / Sound Cards
CD-ROM / CD-RW
Printers / Scanners - a 1 year warranty policy includes hardware, print heads and servicing, free of charge for 12 months (from date of purchase), and link cartridges, toner cartridges, excluding software, adapter or cables.
Replacement parts - if we don't have the exact same part in stock we will replace it with a part of the same specification. If the alternative part has reduced capacity and is cheaper we will refund the difference. However, if the alternative part has greater capacity and is more expensive we will charge the difference in price to the customer. if no alternative part is available, or we cannot complete the required repair, we will land you a suitable replacement, temporarily, until to repair is completed.
The warranty is void if the product:
is water damage
has been dropped or hit
has lost or missing components / equipment
is damaged due to normal wear and tear
has had the serial number / model details erased
has been damaged by a fluctuation in electrical power
has been damaged by dust, heat, humidity, rusting, oxidation or insects
has been subjected to use for which it was not designed
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